How to enable notification mail from osticket

Osticket is a popular open-source ticketing system, and enabling notification emails is a crucial feature to keep your customers informed about the status of their tickets. Here's a step-by-step guide to enable notification emails from Osticket:

Prerequisites:

  1. You have installed and configured Osticket on your server.
  2. You have a working email setup on your server (e.g., using a mail server like Postfix, Sendmail, or a cloud-based email service like Gmail).

Step 1: Configure Email Settings

  1. Log in to your Osticket dashboard as an administrator.
  2. Click on the "Settings" icon (looks like a gear) in the top-right corner of the dashboard.
  3. Click on "Email" from the dropdown menu.
  4. Fill in the required email settings:
    • SMTP Server: Enter the hostname or IP address of your mail server (e.g., mail.example.com or 192.168.1.100).
    • SMTP Port: Enter the port number used by your mail server (e.g., 25 or 587).
    • SMTP Username: Enter the username used to authenticate with your mail server (e.g., osticket).
    • SMTP Password: Enter the password used to authenticate with your mail server (e.g., password123).
    • From Email: Enter the email address that will be used as the sender's email address (e.g., [email protected]).
    • From Name: Enter the name that will be displayed as the sender's name (e.g., Osticket Support).
  5. Click "Save" to save your email settings.

Step 2: Configure Notification Settings

  1. Click on the "Settings" icon (looks like a gear) in the top-right corner of the dashboard.
  2. Click on "Notifications" from the dropdown menu.
  3. Enable the "Send notifications" toggle switch.
  4. Choose the notification types you want to send (e.g., "New ticket", "Ticket update", "Ticket close").
  5. Configure the notification templates by clicking on the "Edit" button next to each notification type.
  6. Customize the notification templates as needed (e.g., add or remove fields, change the email subject or body).
  7. Click "Save" to save your notification settings.

Step 3: Test Notification Emails

  1. Create a new ticket in Osticket to test the notification emails.
  2. Verify that the notification email is sent to the customer's email address.
  3. Check the email content to ensure it matches the notification template you configured.

That's it! With these steps, you should now have notification emails enabled in Osticket. If you encounter any issues or have further questions, feel free to ask.