How to file a complaint against your mail carrier

If you have a concern or issue with your mail carrier, you can file a complaint with the United States Postal Service (USPS) or your local post office. Here are the steps to follow:

USPS Online Complaint Form

1. Go to the USPS website at usps.com.
2. Click on "Contact Us" at the top of the page.
3. Select "File a Complaint" from the drop-down menu.
4. Fill out the online complaint form, providing as much detail as possible about the issue you're experiencing.
5. Click "Submit" to send the complaint to the USPS.

USPS Phone Number

1. Call the USPS customer service number at 1-800-275-8777 (1-800-ASK-USPS).
2. Explain your issue to the customer service representative.
3. Provide as much detail as possible about the issue you're experiencing.
4. The representative will take your information and forward it to the appropriate department for investigation.

Local Post Office

1. Visit your local post office and speak with a customer service representative.
2. Explain your issue to the representative.
3. Provide as much detail as possible about the issue you're experiencing.
4. The representative will take your information and forward it to the appropriate department for investigation.

What to Include in Your Complaint

When filing a complaint, it's helpful to include the following information:

• Your name and contact information
• The date and time of the incident
• A detailed description of what happened
• Any relevant documentation, such as photos or receipts
• The name and badge number of the mail carrier (if applicable)

Types of Complaints

The USPS accepts complaints about a variety of issues, including:

• Late or missing mail
• Damaged or lost packages
• Poor customer service
• Mail carrier misconduct or abuse
• Issues with mail forwarding or delivery

What Happens After You File a Complaint

After you file a complaint, the USPS will investigate the issue and take appropriate action. This may include:

• Reviewing security footage or other evidence
• Conducting an interview with the mail carrier or other postal employees
• Taking disciplinary action against the mail carrier or other postal employees
• Providing a resolution to the issue, such as re-delivering a package or issuing a refund

Remember to keep a record of your complaint, including the date and time you filed it, and any subsequent communication with the USPS.