How to find returned mail in royal mail
The frustration of receiving a "gone away" notice from Royal Mail! Don't worry, I'm here to help you find out what happened to your returned mail.
Here are the steps to follow:
Step 1: Check your online Royal Mail account
If you have a Royal Mail account, log in and check your "Returned Mail" section. This is usually found under "My Account" or "My Mail" and may be labeled as "Undelivered Mail" or "Returned Mail".
Step 2: Contact Royal Mail Customer Service
If you don't have an online account or can't find the returned mail online, you can contact Royal Mail's Customer Service team:
Phone: 03457 740 740 (Monday to Friday, 8am to 6pm) Email: [email protected] Post: Royal Mail Customer Service, PO Box 179, Bristol, BS99 7WS
Explain the situation to the customer service representative, providing the following details:
- Your name and address
- The item's tracking number (if you have it)
- The date you sent the item
- The recipient's name and address (if you know it)
Step 3: Check with the recipient (if possible)
If you know the recipient's contact details, try contacting them to see if they've received the item or know what happened to it.
Step 4: Visit your local Royal Mail Delivery Office
If you're unable to find the returned mail online or through customer service, you can visit your local Royal Mail Delivery Office to inquire about the status of your item. They may be able to check their records and provide more information.
Step 5: Check with the sender (if applicable)
If you're the sender, you can also contact the recipient to see if they've received the item or know what happened to it.
Additional tips:
- Make sure you have the correct address and contact details for the recipient.
- Check your online Royal Mail account regularly for updates on your mail.
- If you're sending a valuable or important item, consider using a tracked service to ensure it's delivered safely.
By following these steps, you should be able to find out what happened to your returned mail and take the necessary actions to resolve the issue.