How to get help from mailchimp

Mailchimp is a popular email marketing platform that offers various resources to help you get started and resolve any issues you may encounter. Here are some ways to get help from Mailchimp:

  1. Mailchimp Support Center: The Support Center is a comprehensive resource that provides answers to frequently asked questions, tutorials, and guides on how to use Mailchimp's features.
  2. Knowledge Base: The Knowledge Base is a searchable database of articles and tutorials that cover various topics, including getting started, campaigns, automation, and more.
  3. Community Forum: The Mailchimp Community Forum is a platform where you can ask questions, share knowledge, and get help from other Mailchimp users and experts.
  4. Email Support: You can contact Mailchimp's email support team by submitting a ticket through the Support Center. They'll respond to your inquiry within 24 hours.
  5. Phone Support: Mailchimp offers phone support for premium customers. You can schedule a call with a support representative by logging into your account and clicking on the "Help" tab.
  6. Live Chat: Mailchimp offers live chat support during business hours (Monday to Friday, 9:00 AM to 5:00 PM EST). You can initiate a live chat session by clicking on the "Chat with us" button in the Support Center.
  7. Mailchimp Academy: The Mailchimp Academy is a free online training platform that offers video courses, tutorials, and certifications to help you learn how to use Mailchimp's features.
  8. Webinars: Mailchimp hosts webinars on various topics, including email marketing, automation, and more. You can register for webinars through the Support Center.
  9. Blog: The Mailchimp Blog is a great resource for staying up-to-date with the latest news, tips, and best practices on email marketing and automation.
  10. Contact Your Account Manager: If you're a premium customer, you can contact your account manager for personalized support and guidance.

Remember to always check the Mailchimp Support Center and Knowledge Base before reaching out to support, as your question may have already been answered.