How to get mail for hpsm tickets
HP Software Support Manager (HPSM) tickets!
To receive mail notifications for HPSM tickets, you'll need to configure your email settings in the HPSM system. Here's a step-by-step guide to help you get started:
Prerequisites:
- You have an HPSM account with the necessary permissions.
- You have a valid email address associated with your HPSM account.
Step 1: Log in to HPSM
Access the HPSM web interface using your credentials.
Step 2: Go to My Profile
Click on your username in the top-right corner, then select "My Profile" from the dropdown menu.
Step 3: Edit Email Settings
In the "My Profile" page, click on the "Email Settings" tab.
Step 4: Configure Email Notifications
In the "Email Settings" page, you'll see a section called "Notification Preferences." Here, you can configure the types of notifications you want to receive via email.
- Select the types of notifications you want to receive, such as:
- New ticket assignments
- Ticket updates
- Ticket closures
- Escalations
- Choose the frequency of notifications:
- Immediate (receive notifications as soon as they're triggered)
- Daily (receive a daily summary of notifications)
- Weekly (receive a weekly summary of notifications)
Step 5: Verify Your Email Address
Make sure your email address is correct and verified. If you haven't already, you may need to verify your email address by clicking on a verification link sent to your email inbox.
Step 6: Save Changes
Click the "Save" button to save your email settings.
Step 7: Test Your Email Notifications
To test your email notifications, create a new ticket or update an existing one. This should trigger an email notification to your registered email address.
That's it! You should now receive email notifications for HPSM tickets based on your configured settings. If you encounter any issues or have further questions, feel free to ask.