How to mail grievance to amazon canada
To mail a grievance to Amazon Canada, you can follow these steps:
- Gather necessary information: Before sending a grievance, make sure you have all the necessary information, such as:
- Your order number
- A detailed description of the issue you're experiencing
- Any relevant photos or videos
- Your contact information (name, email, and phone number)
- Contact Amazon Customer Service: You can contact Amazon Customer Service through various channels:
- Phone: 1-888-280-4331 (toll-free in Canada)
- Email: [email protected]
- Online Chat: Available on Amazon.ca website
- Amazon Help Page: www.amazon.ca/gp/help
- Write a clear and concise grievance letter: If you prefer to send a written grievance, you can use the following format:
- Start with a clear subject line, such as "Grievance: [Order Number] - [Issue Description]"
- Clearly state the issue you're experiencing, including any relevant details
- Provide any supporting evidence, such as photos or videos
- State your desired resolution or outcome
- Include your contact information (name, email, and phone number)
- Sign the letter
Here's an example:
[Your Name] [Your Address] [City, Province, Postal Code] [Email Address] [Phone Number] [Date]
Amazon Customer Service Amazon.ca [Address] [City, Province, Postal Code]
Subject: Grievance: [Order Number] - Damaged Product
Dear Amazon Customer Service,
I am writing to express my disappointment with my recent purchase from Amazon.ca. On [Order Date], I received a damaged [Product Name] with my order [Order Number]. The product arrived with [describe the damage].
I have attached photos of the damaged product for your reference. I would like to request a replacement or a full refund for the damaged product.
Please investigate this matter and take necessary action to resolve this issue. I would appreciate a prompt response regarding the status of my grievance.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
- Mail the grievance letter: Send the letter to the following address:
Amazon Customer Service Amazon.ca [Address] [City, Province, Postal Code]
Note: Make sure to keep a copy of your grievance letter and any supporting documents for your records.
Amazon Canada typically responds to written grievances within 3-5 business days. If you don't receive a response, you can follow up with a phone call or email to the customer service team.