How to mail irctc for refund

To request a refund from Indian Railways (IRCTC) for a cancelled or partially cancelled ticket, you can follow these steps:

Method 1: Refund Request through IRCTC Website

1. Log in to your IRCTC account using your user ID and password.
2. Click on the "My Transactions" tab and select "Refund" from the dropdown menu.
3. Enter your PNR number and the refund amount you are eligible for (as per the refund rules).
4. Select the reason for refund (e.g., cancellation, partial cancellation, or refund due to change in fare structure).
5. Upload any required documents (e.g., cancellation memo, medical certificate, etc.).
6. Review the refund details and submit the request.
7. You will receive an email with a refund request number (RRN).

Method 2: Refund Request through IRCTC Mobile App

1. Open the IRCTC mobile app and log in to your account.
2. Tap on the "My Transactions" tab and select "Refund" from the dropdown menu.
3. Enter your PNR number and the refund amount you are eligible for (as per the refund rules).
4. Select the reason for refund (e.g., cancellation, partial cancellation, or refund due to change in fare structure).
5. Upload any required documents (e.g., cancellation memo, medical certificate, etc.).
6. Review the refund details and submit the request.
7. You will receive an email with a refund request number (RRN).

Method 3: Refund Request through IRCTC Customer Care

1. Call the IRCTC customer care number: 1323 (toll-free) or 011-39340000 (from outside India).
2. Provide your PNR number and the refund amount you are eligible for (as per the refund rules).
3. Explain the reason for refund (e.g., cancellation, partial cancellation, or refund due to change in fare structure).
4. Provide any required documents (e.g., cancellation memo, medical certificate, etc.).
5. The customer care executive will assist you in processing the refund request.

Refund Processing Time

The refund processing time may vary depending on the mode of refund request and the complexity of the refund case. Generally, refunds are processed within 7-10 working days.

Refund Rules

Please note that refunds are subject to the following rules:

• Refunds are processed only for cancelled or partially cancelled tickets.
• Refunds are not processed for tickets that have been cancelled due to non-payment of fare or other reasons.
• Refunds are processed in the original mode of payment (e.g., credit card, debit card, net banking, etc.).
• Refunds may take some time to reflect in your account, depending on the mode of payment and the bank's processing time.

If you have any issues or concerns with your refund request, you can contact IRCTC customer care or visit the nearest railway station for assistance.