How to make a claim for lost parcel royal mail

If you have lost a parcel sent by Royal Mail, you can make a claim to try to recover the contents or the cost of the parcel. Here's a step-by-step guide to help you make a claim:

Before you start:

  1. Check your tracking information: Log in to your Royal Mail account or check your tracking information to see if the parcel was delivered or if there was an issue with the delivery.
  2. Gather evidence: Take photos of the parcel and any relevant documentation, such as the tracking number, receipt, and proof of purchase.

Step 1: Report the loss to Royal Mail

  1. Visit the Royal Mail website: Go to the Royal Mail website (www.royalmail.com) and click on "Contact Us" at the top of the page.
  2. Fill out the online form: Fill out the online form with your details, including your name, address, and a description of the lost parcel.
  3. Attach evidence: Attach the photos and documentation you gathered earlier to the form.

Step 2: Wait for Royal Mail's response

  1. Royal Mail will review your claim: Royal Mail will review your claim and investigate the loss of your parcel.
  2. Receive a response: You will receive a response from Royal Mail, either by email or post, within 5-7 working days.

Step 3: Follow up with Royal Mail (if necessary)

  1. If your claim is rejected: If your claim is rejected, you can follow up with Royal Mail to understand the reason for the rejection and to see if there's anything else you can do.
  2. If your claim is accepted: If your claim is accepted, Royal Mail will provide you with a claim form to complete and return.

Step 4: Complete and return the claim form

  1. Fill out the claim form: Fill out the claim form with the required information, including the value of the contents and any supporting documentation.
  2. Return the claim form: Return the completed claim form to Royal Mail by the specified deadline.

Step 5: Receive your compensation (if applicable)

  1. If your claim is successful: If your claim is successful, Royal Mail will pay you the value of the contents or the cost of the parcel, whichever is less.
  2. Receive your payment: You will receive your payment by bank transfer or cheque, depending on the payment method you chose.

Additional tips:

  1. Keep records: Keep a record of your claim, including the date you submitted it, the tracking number, and any correspondence with Royal Mail.
  2. Be patient: The claims process can take time, so be patient and don't hesitate to follow up with Royal Mail if you don't receive a response.
  3. Check your policy: Check your Royal Mail policy to see if you have any additional coverage or insurance that may apply to your lost parcel.

Remember to act quickly and follow the steps above to increase your chances of successfully making a claim for your lost parcel.