How to recall mail in office 365 online
In Office 365, you can recall a sent email using the "Recall This Message" feature. Here's how:
Prerequisites:
- The recipient's mailbox must be online and connected to the internet.
- The email must not have been read or deleted by the recipient.
- The email must be in the "Sent Items" folder.
Steps to recall a sent email in Office 365:
- Log in to your Office 365 account and go to the "Sent Items" folder.
- Find the email you want to recall and click on it to open it.
- Click on the "More" menu (three dots) at the top right corner of the email window.
- Select "Recall This Message" from the dropdown menu.
- In the "Recall This Message" window, select the option "Delete unread copies of this message" or "Delete unread copies and replace with a new message".
- If you choose to replace the email with a new message, you can compose a new email in the "Replace with a new message" section.
- Click "OK" to confirm the recall.
Important notes:
- The recall feature only works if the recipient's mailbox is online and connected to the internet.
- If the recipient has already read or deleted the email, the recall feature will not work.
- The recall feature may not work if the recipient's email client is set to "Leave a copy of read messages on the server" or if they have disabled the feature.
- The recall feature is not foolproof and may not always work as intended.
Alternative method:
If the "Recall This Message" feature is not available or does not work, you can try using the "Message Recall" feature in Outlook Web App (OWA). To do this:
- Log in to OWA and go to the "Sent Items" folder.
- Find the email you want to recall and click on it to open it.
- Click on the "More" menu (three dots) at the top right corner of the email window.
- Select "Message Recall" from the dropdown menu.
- In the "Message Recall" window, select the option "Delete unread copies of this message" or "Delete unread copies and replace with a new message".
- Follow the same steps as above to confirm the recall.