How to reply to mail as this problems is sloved

Here's a sample template you can use to reply to an email when the problem is solved:

Subject: Re: [Original Subject] - Problem Resolved

Dear [Name],

I hope this email finds you well. I am writing to inform you that the issue you reported on [Date] has been fully resolved.

Our team has worked diligently to investigate and address the problem, and we are pleased to confirm that it is no longer present. We have taken the necessary steps to prevent similar issues from occurring in the future.

If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to help and appreciate your feedback in helping us improve our services.

Thank you for bringing this matter to our attention, and we hope to continue providing you with excellent service.

Best regards,

[Your Name] [Your Title/Position] [Company Name]

Optional:

• If you want to provide additional information or context, you can add a brief summary of the solution and any steps taken to resolve the issue.
• If you want to acknowledge any inconvenience caused, you can add a sentence or two apologizing for the trouble and expressing appreciation for the customer's patience.

Example:

Subject: Re: [Original Subject] - Problem Resolved

Dear [Name],

I hope this email finds you well. I am writing to inform you that the issue you reported on [Date] has been fully resolved. Our team worked closely with [specific team or department] to identify the root cause of the problem and implement a solution. We have also taken steps to prevent similar issues from occurring in the future.

I want to apologize again for the inconvenience this issue may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to us.

Thank you for bringing this matter to our attention, and we hope to continue providing you with excellent service.

Best regards,

[Your Name] [Your Title/Position] [Company Name]