How to report royal mail
If you have an issue with Royal Mail, there are several ways to report it:
- Contact Royal Mail Customer Service: You can call Royal Mail's customer service number on 03457 740 740 (Monday to Friday, 8am to 6pm) or email them at [email protected].
- Royal Mail Online Complaint Form: You can fill out Royal Mail's online complaint form on their website. Just click on "Contact Us" and then "Make a complaint" to start the process.
- Royal Mail App: If you have a Royal Mail app on your mobile device, you can report issues directly through the app.
- Post Office: If you have a local Post Office, you can visit them in person and report the issue to the staff.
- Social Media: Royal Mail is active on social media platforms like Twitter and Facebook. You can tweet or message them about your issue and they may respond to help resolve it.
When reporting an issue to Royal Mail, it's helpful to have the following information ready:
- Your tracking number (if applicable)
- The date and time of the issue
- A detailed description of the problem
- Any relevant photos or evidence
Some common issues that you may want to report to Royal Mail include:
- Lost or missing mail
- Damaged or delayed mail
- Incorrect or incomplete delivery
- Issues with tracking or delivery updates
- Problems with a specific postal service or product
Remember to stay calm and patient when reporting an issue to Royal Mail. They have a process in place to investigate and resolve complaints, and it's usually best to follow their procedures to ensure a fair and timely resolution.