How to return undelivered mail

Returning undelivered mail, also known as "undeliverable mail" or "return to sender," is a common process in the postal industry. Here's a step-by-step guide on how to return undelivered mail:

Why return undelivered mail?

Returning undelivered mail helps to:

1. Save time and resources: Undeliverable mail can be a waste of time and resources for both the sender and the postal service.
2. Reduce costs: Returning undelivered mail can help reduce the costs associated with forwarding or storing undeliverable mail.
3. Improve customer satisfaction: Returning undelivered mail shows that you care about the recipient's experience and are willing to take the extra step to ensure they receive their mail.

How to return undelivered mail:

1. Check the mailpiece: Before returning undelivered mail, check the mailpiece for any errors or omissions that may have caused it to be undeliverable.
2. Use the correct return address: Make sure to use the correct return address on the mailpiece. This should be the sender's address, not the recipient's address.
3. Use a return service: The United States Postal Service (USPS) offers several return services, including:
   • Return Receipt Requested (RRR): This service provides a receipt that shows the date and time the mailpiece was returned.
   • Certified Mail Return Receipt (CMRR): This service provides a receipt that shows the date and time the mailpiece was returned, as well as the recipient's signature.
   • Return to Sender (RTS): This service is used when the mailpiece is undeliverable and cannot be forwarded.
4. Attach a return label: If you're using a return service, attach a return label to the mailpiece. This label should have the sender's address and any relevant return information.
5. Drop off at a post office: Take the undelivered mail to a post office and give it to a postal clerk. They will scan the mailpiece and return it to the sender.
6. Track the return: You can track the return of the mailpiece using the USPS website or mobile app.

Tips and best practices:

1. Keep a record: Keep a record of the undelivered mail, including the mailpiece number, the reason it was undeliverable, and the date it was returned.
2. Check for errors: Double-check the mailpiece for errors, such as incorrect addresses or missing information, before returning it.
3. Use a return service: Using a return service can help ensure that the mailpiece is returned to the sender and can provide proof of return.
4. Be patient: Returning undelivered mail can take time, so be patient and allow the postal service to process the return.

By following these steps and tips, you can efficiently and effectively return undelivered mail and improve the overall customer experience.