How to revert to appreciation mail

I think you meant to ask "How to revert to appreciation mail?"

If you're referring to reverting a negative review or feedback to a positive one, it's not possible to directly change someone's opinion or feedback. However, you can try to address the concerns and issues raised in the feedback and respond to the reviewer in a professional and appreciative manner.

Here are some steps you can take:

  1. Acknowledge the feedback: Respond to the reviewer and acknowledge their feedback. Show that you value their opinion and are committed to improving.
  2. Address the concerns: Address the specific concerns and issues raised in the feedback. Provide explanations, solutions, or alternatives that can help resolve the issues.
  3. Show appreciation: Express gratitude for the feedback and let the reviewer know that you appreciate their input. You can say something like, "Thank you for taking the time to share your feedback with us. We appreciate your input and will do our best to address the issues you've raised."
  4. Offer a solution: If possible, offer a solution or a compromise that can help resolve the issue. This shows that you're committed to finding a solution and willing to work with the reviewer.
  5. Follow up: After responding to the feedback, follow up with the reviewer to ensure that the issue has been resolved to their satisfaction. This shows that you're committed to delivering excellent service and willing to go the extra mile to ensure customer satisfaction.

Here's an example of how you could respond to a negative review:

"Dear [Reviewer],

Thank you for taking the time to share your feedback with us. We apologize for the issues you experienced with our product/service. We understand that it's not up to our usual standards, and we're committed to making it right.

We've taken your feedback on board and are working to address the issues you've raised. We're also offering a [solution/compromise] to help resolve the issue. If you're willing, we'd like to offer you [alternative solution].

Thank you again for your feedback. We appreciate your input and are committed to delivering excellent service.

Best regards, [Your Name]"

Remember to always respond promptly, professionally, and with empathy. This shows that you value the reviewer's feedback and are committed to delivering excellent service.