Hushmail complaints policy

Hushmail is a popular email service that offers secure and private email communication. As with any service, Hushmail may receive complaints from users or third parties. Here is an overview of Hushmail's complaints policy:

Complaints Handling Process

Hushmail has a dedicated team that handles complaints and concerns from users. If you have a complaint or concern, you can contact Hushmail's support team through the following channels:

  1. Email: [email protected]
  2. Phone: +1 (604) 685-2222 (Monday to Friday, 9:00 AM to 5:00 PM PST)
  3. Online Form: Fill out the online support form on Hushmail's website

Types of Complaints

Hushmail's complaints policy covers a range of issues, including:

  1. Service disruptions or outages
  2. Account issues or errors
  3. Security concerns or breaches
  4. Spam or phishing emails
  5. Abuse or misuse of Hushmail services
  6. Billing or payment issues
  7. General feedback or suggestions

Complaint Resolution

Hushmail's support team will respond to your complaint within 24 hours. They will investigate the issue and work to resolve it as quickly as possible. The resolution process may involve:

  1. Gathering information and evidence
  2. Identifying the root cause of the issue
  3. Implementing a solution or workaround
  4. Providing a status update or resolution

Escalation Process

If your complaint is not resolved to your satisfaction, you can escalate the issue to Hushmail's management team. To do so, you can:

  1. Contact Hushmail's support team and request escalation
  2. Provide additional information or evidence to support your complaint
  3. Receive a response from Hushmail's management team within 3-5 business days

Complaint Resolution Timeframe

Hushmail aims to resolve complaints within the following timeframes:

  1. Simple issues: 1-2 hours
  2. Medium-complexity issues: 2-4 hours
  3. Complex issues: 4-24 hours
  4. Escalated issues: 3-5 business days

Complaint Feedback

Hushmail values feedback from users and uses it to improve their services. If your complaint is resolved, you may receive a follow-up email to gather feedback on the resolution process. This helps Hushmail to identify areas for improvement and make changes to their services.

Contact Information

If you have a complaint or concern, you can contact Hushmail's support team at:

Email: [email protected] Phone: +1 (604) 685-2222 (Monday to Friday, 9:00 AM to 5:00 PM PST) Online Form: Fill out the online support form on Hushmail's website

Remember to provide as much detail as possible when reporting a complaint, including any relevant screenshots, error messages, or other evidence that may help Hushmail's support team resolve the issue.