Hushmail complaints procedure

Hushmail is a popular email service that offers secure and private email communication. As with any service, there may be instances where users may have complaints or issues with their service. Here is the complaints procedure for Hushmail:

Contacting Hushmail Support

If you have a complaint or issue with your Hushmail service, you can contact their support team through the following methods:

  1. Email: [email protected]
  2. Phone: +1 (604) 685-2222 (Monday to Friday, 9:00 AM to 5:00 PM PST)
  3. Online Form: Fill out the online support form on the Hushmail website.

Complaints Procedure

When submitting a complaint or issue, please provide as much detail as possible, including:

  1. A clear description of the issue or complaint
  2. Any relevant screenshots or attachments
  3. Your Hushmail account information (username and email address)

Hushmail's support team will respond to your complaint or issue within 24-48 hours. They will work to resolve the issue as quickly as possible and keep you updated on the progress.

Escalation Process

If you are not satisfied with the response or resolution provided by the support team, you can escalate your complaint to the Hushmail management team. To do this, please:

  1. Contact the support team again, explaining that you would like to escalate your complaint to the management team.
  2. Provide a detailed summary of the issue, including any previous correspondence with the support team.

The Hushmail management team will review your complaint and respond within 3-5 business days.

Dispute Resolution

In the event that a dispute cannot be resolved through the above process, Hushmail has a dispute resolution process in place. This process is governed by the laws of British Columbia, Canada, and the parties agree to submit to the jurisdiction of the courts of British Columbia.

Additional Information

Hushmail's complaints procedure is designed to be fair, transparent, and efficient. The company is committed to providing a high level of service and support to its users. If you have any questions or concerns about the complaints procedure, please don't hesitate to contact the support team.

Please note that Hushmail's complaints procedure may be subject to change, and it's always best to check the company's website for the most up-to-date information.