I've received someone else's parcel royal mail

That's frustrating!

If you've received someone else's parcel from Royal Mail, it's likely a mistake. Here's what you can do:

1. Check the parcel carefully: Make sure you're not missing any important information, such as a return address or a note with the recipient's details.
2. Contact Royal Mail: Reach out to Royal Mail's customer service department to report the issue. You can do this:
   • Online: Fill out their "Lost or Damaged Items" form on their website.
   • Phone: Call their customer service number: 03457 740 740 (Monday to Friday, 8am to 6pm).
   • In-person: Visit your local Royal Mail branch.
3. Provide the necessary information: When you contact Royal Mail, be prepared to provide the following details:
   • The parcel's tracking number (if available).
   • The parcel's contents and weight.
   • The recipient's name and address.
   • Your own name and address (as the person who received the parcel).
4. Royal Mail will investigate: They'll investigate the issue and try to locate the original recipient. If they're unable to find the correct recipient, they may ask you to keep the parcel until they can arrange for it to be returned to the sender.
5. Keep the parcel safe: Until Royal Mail resolves the issue, keep the parcel in a safe and secure location to prevent it from being lost or damaged further.

Remember to stay calm and patient, as resolving this issue may take some time.