Items came damaged from shein in the mail
Sorry to hear that!
If you've received damaged items from Shein, here's what you can do:
- Contact Shein's Customer Service: Reach out to Shein's customer service team via their website, email, or social media. They should be able to assist you with the issue. You can find their contact information on their website.
- Provide Photos and Order Details: When you contact Shein, be prepared to provide photos of the damaged items and your order details, including the order number and a description of the damage.
- Request a Replacement or Refund: Depending on the severity of the damage, you may be able to request a replacement or a refund. Shein's customer service team will guide you through the process.
- Check Your Order Confirmation: Review your order confirmation email to see if there were any notes or warnings about potential damage during shipping.
- File a Claim with the Shipping Carrier: If the damage was caused during shipping, you may also want to file a claim with the shipping carrier (e.g., USPS, UPS, FedEx).
Some additional tips:
- Keep the packaging: Keep the original packaging and any damaged items in case you need to return or exchange them.
- Be patient: It may take some time for Shein's customer service team to respond and resolve the issue.
- Check Shein's Return Policy: Familiarize yourself with Shein's return policy to understand the process and any potential fees associated with returns or exchanges.
Remember to stay calm and polite when communicating with Shein's customer service team. They're there to help you resolve the issue and ensure you're satisfied with your purchase.