Jira incoming mail

Jira Incoming Mail!

Jira Incoming Mail is a feature in Jira that allows you to receive emails from external sources and automatically create issues, comments, or updates in your Jira project. This feature is also known as "Email Issues" or "Email Integration" in Jira.

Here's how it works:

  1. Configure the Incoming Mail feature: Go to your Jira project settings, navigate to "Issues" > "Email Issues", and enable the feature. You'll need to specify the email address that will receive incoming emails.
  2. Set up email filters: Create filters to categorize incoming emails based on specific criteria, such as keywords, sender, or subject. This helps Jira determine which emails to process and which to ignore.
  3. Map email fields to Jira fields: Define how email fields (e.g., subject, body, sender) map to Jira fields (e.g., issue summary, description, assignee).
  4. Create issues or update existing ones: When an email is received, Jira will create a new issue or update an existing one based on the email content and filters.
  5. Configure notifications: Set up notifications to alert team members when an email is received and an issue is created or updated.

Benefits of Jira Incoming Mail:

  1. Streamlined issue creation: Reduce the effort required to create new issues by automating the process.
  2. Improved issue tracking: Ensure that all issues are tracked and updated in a centralized location.
  3. Enhanced collaboration: Enable team members to report issues and provide updates via email, reducing the need for manual issue creation.
  4. Increased efficiency: Automate routine tasks, freeing up time for more strategic activities.

Common use cases for Jira Incoming Mail:

  1. Customer support: Allow customers to report issues via email, which are then automatically created as Jira issues.
  2. Development teams: Enable developers to report bugs or feature requests via email, which are then automatically created as Jira issues.
  3. Project management: Use email to report project updates, which are then automatically updated in Jira.

Remember to configure your email filters and mapping carefully to ensure that incoming emails are processed correctly and efficiently.