Jira incoming mail handler

The Jira Incoming Mail Handler!

The Jira Incoming Mail Handler is a feature in Jira that allows you to receive emails from external sources and automatically create or update issues in your Jira project. This feature is also known as the "Email Issue Creator" or "Incoming Mail Handler".

Here's how it works:

  1. Configure the Incoming Mail Handler: In your Jira project, go to Issues > Incoming Mail Handler and configure the settings. You can specify the email address that will receive emails, the format of the emails, and the rules for creating or updating issues.
  2. Send an email: Send an email to the configured email address. The email should contain the necessary information to create or update an issue in Jira, such as the issue summary, description, and project.
  3. Jira processes the email: Jira receives the email and uses the Incoming Mail Handler to process it. The handler checks the email against the configured rules and creates or updates an issue in your Jira project accordingly.

Some common use cases for the Incoming Mail Handler include:

  1. Automated issue creation: Create issues automatically from emails sent by customers, partners, or team members.
  2. Issue updates: Update existing issues based on emails sent by team members or stakeholders.
  3. Integration with other systems: Integrate Jira with other systems, such as CRM or helpdesk software, to create or update issues based on emails received.

To get started with the Incoming Mail Handler, you'll need to:

  1. Enable the feature: Go to Issues > Incoming Mail Handler and toggle the switch to enable the feature.
  2. Configure the email address: Specify the email address that will receive emails.
  3. Configure the rules: Define the rules for creating or updating issues, such as the format of the emails and the fields to populate.
  4. Test the setup: Send a test email to the configured email address to ensure that the Incoming Mail Handler is working correctly.

By using the Incoming Mail Handler, you can streamline your issue tracking process, reduce manual effort, and improve collaboration with your team and stakeholders.