Johnlewis.com/returns royal mail

A very specific question!

According to John Lewis & Partners' website, here are the details on returning items to them using Royal Mail:

Returning items to John Lewis & Partners using Royal Mail

1. Pack your item securely: Make sure to pack your item securely in its original packaging, if possible. If not, use a sturdy box and packing materials to prevent damage during transit.
2. Print a returns label: You can print a returns label from John Lewis & Partners' website. Go to johnlewis.com/returns, enter your order number and email address, and follow the instructions to print a label.
3. Attach the label: Attach the printed label to the outside of your package.
4. Take it to a Royal Mail Post Office: Take your package to a Royal Mail Post Office and hand it over to the staff. They will scan the label and send it back to John Lewis & Partners.
5. Keep your proof of postage: Keep your proof of postage as proof of return. This will help you track your package and ensure that John Lewis & Partners receive it.

Important notes:

• Make sure to return your item within 35 days of delivery.
• You are responsible for the cost of returning the item.
• John Lewis & Partners will refund or exchange your item once they receive it back.
• If you're returning a faulty or damaged item, please contact John Lewis & Partners' customer service team before sending it back.