Kohl's email customer complaint
Here's a sample email you could use to submit a customer complaint to Kohl's:
Subject: Concern with Recent Purchase/Experience at [Kohl's Store Location]
Dear Kohl's Customer Service Team,
I am writing to express my disappointment and frustration with my recent experience at [Kohl's Store Location]. On [date of purchase], I visited your store and purchased [item(s) purchased]. Unfortunately, [briefly describe the issue with the purchase, e.g. "the item was defective," "the item was not as described," "the item was not delivered as promised," etc.].
I have tried to resolve this issue on my own by [describe any attempts you've made to resolve the issue, e.g. "returning the item to the store," "contacting the store directly," etc.], but unfortunately, the issue remains unresolved. I am hoping that your team can assist me in finding a resolution.
Here are the details of my purchase:
- Date of purchase: [date of purchase]
- Item(s) purchased: [item(s) purchased]
- Order number: [order number, if applicable]
- Store location: [Kohl's Store Location]
I would appreciate it if you could look into this matter and provide a resolution as soon as possible. If you need any additional information from me, please don't hesitate to ask.
Thank you for your time and attention to this matter. I look forward to hearing back from you soon.
Sincerely,
[Your Name]
You can also include any additional information that you think would be helpful for the customer service team to know, such as:
- A copy of your receipt or order confirmation
- Photos of the defective item or issue
- A detailed description of the issue and how it affects your experience with Kohl's
- Any previous interactions or conversations you've had with Kohl's customer service
Remember to keep your email polite and professional, as this will help to ensure that your complaint is taken seriously and addressed in a timely and effective manner.