Lehman email helpdesk

The infamous Lehman Brothers email helpdesk!

For those who may not know, Lehman Brothers was a global investment bank that filed for bankruptcy in 2008, leading to a global financial crisis. The company's email helpdesk was notorious for its poor customer service and unhelpful responses.

Here are some examples of the types of emails that were sent to the Lehman Brothers helpdesk, along with the responses that were received:

Email 1: Subject: Urgent: Account Balance Inquiry Dear Helpdesk,

I am writing to inquire about the current balance of my account with Lehman Brothers. I have been trying to access my account online, but the system is not working. Can you please provide me with the current balance and any outstanding transactions?

Response: Dear [Name],

Thank you for your email. Unfortunately, we are experiencing technical difficulties with our online system. Please try again later. If you are still having issues, please contact our customer service department at [phone number].

Email 2: Subject: Missing Trade Confirmation Dear Helpdesk,

I am missing a trade confirmation for a trade I executed on [date]. Can you please provide me with a copy of the confirmation?

Response: Dear [Name],

We apologize for the inconvenience. Unfortunately, we are unable to locate the trade confirmation you are requesting. Please contact our trade desk at [phone number] to request a duplicate confirmation.

Email 3: Subject: Account Closure Dear Helpdesk,

I would like to close my account with Lehman Brothers. Can you please provide me with the necessary forms and instructions?

Response: Dear [Name],

Thank you for your email. Unfortunately, we are unable to process your request to close your account at this time. Please contact our account management department at [phone number] to discuss your options.

These examples are just a few of the many emails that were sent to the Lehman Brothers helpdesk, along with the unhelpful responses that were received. The helpdesk was notorious for its poor customer service, and many customers were left frustrated and disappointed with the lack of assistance they received.