Mail handlers
Mail handlers are responsible for sorting, processing, and delivering mail and packages in a timely and efficient manner. Here are some key responsibilities and skills required for mail handlers:
Responsibilities:
- Sort and process mail: Mail handlers sort mail and packages by zip code, street name, and other criteria to ensure efficient delivery.
- Handle and transport mail: Mail handlers handle and transport mail and packages to and from mail processing facilities, post offices, and delivery routes.
- Operate mail processing equipment: Mail handlers operate machines and equipment used to sort, package, and process mail, such as automated sorting machines and conveyor belts.
- Maintain accurate records: Mail handlers maintain accurate records of mail and packages, including tracking numbers, delivery dates, and recipient information.
- Provide customer service: Mail handlers may interact with customers to resolve issues, answer questions, and provide information about mail and package delivery.
- Work in a fast-paced environment: Mail handlers work in a fast-paced environment with tight deadlines and high volumes of mail and packages.
Skills:
- Attention to detail: Mail handlers must be able to accurately sort and process mail and packages, which requires attention to detail and precision.
- Physical stamina: Mail handlers may be required to lift, carry, and move heavy packages and mailbags, which requires physical stamina and strength.
- Communication skills: Mail handlers must be able to communicate effectively with customers, colleagues, and supervisors to resolve issues and provide information.
- Problem-solving skills: Mail handlers may encounter issues with mail and packages, such as damaged or lost items, which requires problem-solving skills to resolve.
- Time management skills: Mail handlers must be able to manage their time effectively to meet deadlines and deliver mail and packages on time.
- Adaptability: Mail handlers may be required to adapt to changing circumstances, such as weather conditions or equipment malfunctions, which requires flexibility and adaptability.
Types of mail handlers:
- Mail carriers: Mail carriers are responsible for delivering mail and packages to customers' homes and businesses.
- Mail sorters: Mail sorters are responsible for sorting and processing mail and packages at mail processing facilities.
- Package handlers: Package handlers are responsible for handling and processing packages at package delivery facilities.
- Mail processing clerks: Mail processing clerks are responsible for processing and sorting mail and packages at mail processing facilities.
Training and certification:
- On-the-job training: Mail handlers typically receive on-the-job training to learn the skills and procedures required for their role.
- USPS training: Mail handlers may receive training from the United States Postal Service (USPS) to learn about mail processing procedures, safety protocols, and customer service standards.
- Certification: Some mail handlers may choose to obtain certification from the USPS or other organizations to demonstrate their expertise and knowledge in mail handling and processing.