Mail handlers

Mail handlers are responsible for sorting, processing, and delivering mail and packages in a timely and efficient manner. Here are some key responsibilities and skills required for mail handlers:

Responsibilities:

  1. Sort and process mail: Mail handlers sort mail and packages by zip code, street name, and other criteria to ensure efficient delivery.
  2. Handle and transport mail: Mail handlers handle and transport mail and packages to and from mail processing facilities, post offices, and delivery routes.
  3. Operate mail processing equipment: Mail handlers operate machines and equipment used to sort, package, and process mail, such as automated sorting machines and conveyor belts.
  4. Maintain accurate records: Mail handlers maintain accurate records of mail and packages, including tracking numbers, delivery dates, and recipient information.
  5. Provide customer service: Mail handlers may interact with customers to resolve issues, answer questions, and provide information about mail and package delivery.
  6. Work in a fast-paced environment: Mail handlers work in a fast-paced environment with tight deadlines and high volumes of mail and packages.

Skills:

  1. Attention to detail: Mail handlers must be able to accurately sort and process mail and packages, which requires attention to detail and precision.
  2. Physical stamina: Mail handlers may be required to lift, carry, and move heavy packages and mailbags, which requires physical stamina and strength.
  3. Communication skills: Mail handlers must be able to communicate effectively with customers, colleagues, and supervisors to resolve issues and provide information.
  4. Problem-solving skills: Mail handlers may encounter issues with mail and packages, such as damaged or lost items, which requires problem-solving skills to resolve.
  5. Time management skills: Mail handlers must be able to manage their time effectively to meet deadlines and deliver mail and packages on time.
  6. Adaptability: Mail handlers may be required to adapt to changing circumstances, such as weather conditions or equipment malfunctions, which requires flexibility and adaptability.

Types of mail handlers:

  1. Mail carriers: Mail carriers are responsible for delivering mail and packages to customers' homes and businesses.
  2. Mail sorters: Mail sorters are responsible for sorting and processing mail and packages at mail processing facilities.
  3. Package handlers: Package handlers are responsible for handling and processing packages at package delivery facilities.
  4. Mail processing clerks: Mail processing clerks are responsible for processing and sorting mail and packages at mail processing facilities.

Training and certification:

  1. On-the-job training: Mail handlers typically receive on-the-job training to learn the skills and procedures required for their role.
  2. USPS training: Mail handlers may receive training from the United States Postal Service (USPS) to learn about mail processing procedures, safety protocols, and customer service standards.
  3. Certification: Some mail handlers may choose to obtain certification from the USPS or other organizations to demonstrate their expertise and knowledge in mail handling and processing.