Mail processing clerk duties

A Mail Processing Clerk is responsible for processing and handling mail and packages in a timely and efficient manner. The duties of a Mail Processing Clerk may vary depending on the organization, but some common responsibilities include:

1. Sorting and processing mail: Sorting mail by zip code, street name, or other criteria, and processing it for delivery.
2. Handling packages: Receiving, sorting, and processing packages for delivery, including tracking and updating package information.
3. Operating mail processing equipment: Operating machines such as mail sorters, scanners, and scales to process mail and packages.
4. Maintaining accurate records: Keeping accurate records of mail and package processing, including tracking and updating package information.
5. Providing customer service: Responding to customer inquiries and resolving issues related to mail and package delivery.
6. Maintaining a clean and organized workspace: Keeping the mail processing area clean and organized, including disposing of trash and recyclables.
7. Meeting productivity and quality standards: Meeting productivity and quality standards for mail and package processing, including accuracy and timeliness.
8. Handling special mail and packages: Handling special mail and packages, such as international mail, oversized packages, and hazardous materials.
9. Participating in quality control: Participating in quality control activities to ensure accuracy and timeliness of mail and package processing.
10. Maintaining confidentiality: Maintaining confidentiality of customer information and mail contents.
11. Handling mail and package returns: Processing returns of mail and packages, including updating records and preparing items for re-delivery.
12. Assisting with mail and package tracking: Assisting with tracking and tracing of mail and packages, including resolving issues related to lost or missing items.
13. Participating in training and development: Participating in training and development activities to improve skills and knowledge related to mail and package processing.
14. Maintaining compliance with regulations: Maintaining compliance with regulations and standards related to mail and package processing, including postal regulations and industry standards.
15. Providing support to other departments: Providing support to other departments, such as customer service and logistics, as needed.

Some of the skills and qualifications required for a Mail Processing Clerk may include:

• High school diploma or equivalent
• Basic math skills and attention to detail
• Ability to lift and move packages up to 50 pounds
• Ability to work in a fast-paced environment with frequent interruptions
• Good communication and customer service skills
• Ability to work independently and as part of a team
• Basic computer skills and familiarity with mail processing software
• Ability to maintain confidentiality and handle sensitive information
• Ability to work flexible hours, including evenings and weekends, as needed.