Mail room operative

A mail room operative, also known as a mailroom clerk or mailroom assistant, is an entry-level position responsible for handling and processing mail, packages, and other documents within an organization. The specific duties may vary depending on the company, but here are some common responsibilities:

  1. Receiving and sorting mail: Collecting and sorting incoming mail, packages, and documents, ensuring they are delivered to the correct departments or individuals.
  2. Processing outgoing mail: Preparing and sending outgoing mail, packages, and documents, including affixing postage, labeling, and tracking numbers.
  3. Maintaining mailroom operations: Ensuring the mailroom is organized, clean, and efficient, including managing supplies, equipment, and inventory.
  4. Assisting with special projects: Providing support for special projects, such as preparing packages for shipping, handling confidential documents, or assisting with office moves.
  5. Communicating with colleagues: Collaborating with other departments, such as shipping, receiving, and customer service, to ensure smooth mailroom operations.
  6. Maintaining records and reports: Keeping accurate records of mail, packages, and documents, including tracking numbers, delivery dates, and recipient information.
  7. Performing administrative tasks: Completing administrative tasks, such as data entry, filing, and answering phone calls, as needed.

To be successful in this role, a mail room operative should possess:

  1. Basic computer skills and familiarity with office software (e.g., Microsoft Office).
  2. Attention to detail and organizational skills to manage mailroom operations efficiently.
  3. Good communication and interpersonal skills to interact with colleagues and customers.
  4. Ability to lift and move packages of varying sizes and weights.
  5. Basic math skills to calculate postage and track inventory.
  6. Ability to work in a fast-paced environment with multiple priorities and deadlines.

The mail room operative role is often an entry-point for individuals looking to start their career in administration, customer service, or logistics. With experience and training, mail room operatives can move into more senior roles or specialize in specific areas, such as shipping and receiving or customer service.