Mail tracking office 365

Mail tracking in Office 365 allows you to track the delivery status of emails sent from your organization. This feature is useful for keeping track of emails that are sent to external recipients, such as customers or partners, and for troubleshooting issues with email delivery.

Here are the steps to enable and use mail tracking in Office 365:

Enabling Mail Tracking

  1. Sign in to the Office 365 admin center.
  2. Go to the "Settings" tab.
  3. Click on "Mail" and then "Mail tracking".
  4. Toggle the switch to "On" to enable mail tracking.

Configuring Mail Tracking

  1. Go to the "Settings" tab.
  2. Click on "Mail" and then "Mail tracking".
  3. Click on "Configure" next to "Mail tracking settings".
  4. Choose the tracking options you want to use:
    • "Track emails sent to external recipients": This option tracks emails sent to recipients outside of your organization.
    • "Track emails sent to internal recipients": This option tracks emails sent to recipients within your organization.
    • "Track emails sent to specific domains": This option allows you to specify specific domains to track.
  5. Click "Save" to save your changes.

Using Mail Tracking

  1. When you send an email from your Office 365 account, the email will be tracked and the delivery status will be updated in the "Mail tracking" section of the Office 365 admin center.
  2. You can view the delivery status of an email by going to the "Mail tracking" section and searching for the email.
  3. The delivery status will be one of the following:
    • "Delivered": The email has been delivered to the recipient's mailbox.
    • "Failed": The email could not be delivered to the recipient's mailbox.
    • "Deferred": The email was delayed in delivery.
    • "Undeliverable": The email was not delivered due to a permanent error.
  4. You can also use the "Mail tracking" feature to resend emails that were not delivered.

Benefits of Mail Tracking

  1. Improved email delivery: Mail tracking helps ensure that emails are delivered to the intended recipient.
  2. Enhanced troubleshooting: Mail tracking provides detailed information about the delivery status of emails, making it easier to troubleshoot issues with email delivery.
  3. Better customer service: Mail tracking allows you to keep track of emails sent to customers or partners, making it easier to provide better customer service.
  4. Compliance: Mail tracking can help you comply with regulatory requirements, such as tracking emails sent to customers or partners.

Limitations of Mail Tracking

  1. Mail tracking only works for emails sent from Office 365 accounts.
  2. Mail tracking does not work for emails sent to recipients within your organization.
  3. Mail tracking may not work for emails sent to recipients who use email clients that do not support mail tracking.
  4. Mail tracking may not work for emails that are blocked by spam filters or other email security features.