Microsoft hotmail customer service feedback
Here's a sample feedback for Microsoft Hotmail customer service:
Title: Disappointing Experience with Hotmail Customer Service
Rating: 2/5
Summary: I recently had a frustrating experience with the Hotmail customer service team. I was trying to resolve an issue with my account, but the representative I spoke with was unhelpful and unprofessional.
Details:
- I was trying to reset my password, but I was unable to do so because I had forgotten my security question answer. I contacted the Hotmail customer service team via phone and was put on hold for over 20 minutes.
- When the representative finally answered, I explained my issue and asked for assistance. However, they seemed uninterested and kept asking me to try different methods to reset my password, without offering any real solutions.
- I was also transferred to multiple representatives, each of whom seemed to be unaware of the issue and unable to help me.
- The representatives I spoke with were unfriendly and unprofessional, which made the experience even more frustrating.
Suggestions for Improvement:
- Provide more comprehensive and accurate information on the website to help customers resolve common issues on their own.
- Train customer service representatives to be more empathetic and understanding of customers' frustrations.
- Implement a more efficient and streamlined process for resolving issues, such as offering a password reset option via email or online chat.
- Consider offering a callback option for customers who are unable to wait on hold for extended periods.
Overall: While I appreciate the effort to provide customer support, my experience with the Hotmail customer service team was disappointing and frustrating. I hope that Microsoft will take my feedback into consideration and make improvements to provide a better experience for customers.
Additional Comments: I have been a loyal Hotmail user for many years, but this experience has made me consider switching to a different email provider. I hope that Microsoft will take steps to improve the customer service experience and retain customers like me.