Moh cube email outlook

You're looking for information on how to set up a MOH (Music On Hold) cube in Outlook!

A MOH cube is a feature that allows you to play music or hold music to callers while they're on hold. Here's a step-by-step guide to help you set it up in Outlook:

Prerequisites:

  1. You need to have Outlook 2013 or later version installed on your computer.
  2. You need to have a Microsoft Exchange Server or a Microsoft 365 account.

Step 1: Enable MOH in Outlook

  1. Open Outlook and go to the "File" menu.
  2. Click on "Options" and then select "Phone" from the left-hand menu.
  3. In the "Phone" window, click on the "Music on Hold" tab.
  4. Check the box next to "Enable Music on Hold" and select the desired music file or URL.

Step 2: Configure MOH Settings

  1. In the "Music on Hold" tab, you can configure the following settings:
    • "Music file": Select a music file from your computer or enter a URL to play music from an external source.
    • "Volume": Adjust the volume level of the music.
    • "Duration": Set the duration of the music playback.
    • "Repeat": Choose whether to repeat the music or play it once.

Step 3: Test MOH

  1. To test the MOH feature, place a test call to your Outlook phone number.
  2. When you answer the call, you should hear the music playing in the background.

Troubleshooting Tips:

  1. If you're having trouble setting up MOH, ensure that your Outlook version is compatible with the feature.
  2. Check your network connection and ensure that it's stable.
  3. If you're using a third-party add-in, try disabling it to see if it's causing the issue.

That's it! With these steps, you should be able to set up a MOH cube in Outlook and enjoy some soothing music while you're on hold.