My cox email has been hacked

Oh no, that's frustrating and concerning! If your Cox email account has been hacked, it's essential to take immediate action to secure your account and prevent any further unauthorized access. Here's a step-by-step guide to help you recover your account and prevent future hacks:

Step 1: Change your Cox email password

  1. Go to the Cox website (www.cox.com) and sign in to your account.
  2. Click on the "My Account" tab and select "Account Settings."
  3. Scroll down to the "Security" section and click on "Change Password."
  4. Enter your current password, then create a new, strong password. Make sure it's unique and not used for any other accounts.
  5. Confirm your new password and click "Save Changes."

Step 2: Enable two-factor authentication (2FA)

  1. Go back to the "Account Settings" page and scroll down to the "Security" section.
  2. Click on "Two-Factor Authentication" and select "Enable."
  3. Choose your preferred 2FA method: SMS, Authenticator app, or U2F key.
  4. Follow the prompts to set up your 2FA method.

Step 3: Review and update your account information

  1. Check your account information to ensure it's up-to-date and accurate.
  2. Verify your name, email address, and phone number.
  3. Update your account information if necessary.

Step 4: Monitor your account activity

  1. Regularly check your account activity to detect any suspicious behavior.
  2. Look for unfamiliar login locations, devices, or login times.
  3. Report any suspicious activity to Cox's customer support.

Step 5: Report the hack to Cox

  1. Contact Cox's customer support at 1-800-234-3993 (available 24/7).
  2. Report the hack and provide as much detail as possible, including:
    • The date and time of the hack.
    • Any suspicious activity you've noticed.
    • Any changes made to your account.
  3. Cox's customer support will assist you in securing your account and preventing future hacks.

Additional tips to prevent future hacks

  1. Use strong, unique passwords for all accounts.
  2. Enable two-factor authentication (2FA) for all accounts that offer it.
  3. Keep your antivirus software and operating system up-to-date.
  4. Be cautious when clicking on links or downloading attachments from unknown sources.
  5. Monitor your account activity regularly and report any suspicious behavior.

Remember to stay vigilant and take proactive steps to protect your online accounts. If you have any further questions or concerns, feel free to ask!