My royal mail parcel hasn't been delivered

Sorry to hear that your Royal Mail parcel hasn't been delivered. Here are some steps you can take to try to resolve the issue:

  1. Track your parcel: First, check the tracking information for your parcel to see if it's been scanned as "out for delivery" or if there's an issue with the delivery. You can track your parcel on the Royal Mail website or through the tracking number provided by the sender.
  2. Contact Royal Mail: Reach out to Royal Mail's customer service team to report the issue. You can do this by:
    • Phone: 03457 740 740 (Monday to Friday, 8am to 6pm)
    • Online: Fill out the "Contact Us" form on the Royal Mail website
    • Email: [email protected]
  3. Provide details: When you contact Royal Mail, be prepared to provide the following information:
    • Your tracking number
    • The sender's name and address
    • The expected delivery date
    • Any relevant details about the issue (e.g. "parcel hasn't been delivered" or "parcel was damaged")
  4. Check for any issues with your address: Make sure your address is correct and complete. If there are any issues with your address, Royal Mail may not be able to deliver the parcel.
  5. Wait for a resolution: Royal Mail will investigate the issue and try to resolve it. This may involve re-sending the parcel or providing a refund.
  6. Escalate the issue if necessary: If you're not satisfied with the resolution offered by Royal Mail, you can escalate the issue to their complaints team. You can do this by:
    • Phone: 03457 740 740 (ask to speak to a complaints handler)
    • Online: Fill out the "Complaints" form on the Royal Mail website
    • Email: [email protected]

Remember to stay calm and patient when dealing with the issue. It's also a good idea to keep a record of your communication with Royal Mail, including dates, times, and details of the conversations.