My royal mail tracking number is not working

Frustrating! Don't worry, I'm here to help you troubleshoot the issue with your Royal Mail tracking number. Here are some steps to try:

  1. Check the tracking number format: Make sure the tracking number is correct and in the correct format. Royal Mail tracking numbers usually start with "RW" or "RC" followed by a series of numbers and letters.
  2. Check the tracking number on the Royal Mail website: Go to the Royal Mail website (www.royalmail.com) and click on "Track a parcel" at the top of the page. Enter your tracking number in the box provided and click "Track".
  3. Check the tracking status: If the tracking number is valid, you should be able to see the current status of your parcel. If it's not updating, try checking the tracking status again after a few hours.
  4. Check for typos or errors: Double-check that you've entered the tracking number correctly. A single typo can cause the tracking number to not work.
  5. Contact Royal Mail customer service: If none of the above steps work, you can contact Royal Mail customer service to report the issue. They may be able to help you resolve the problem or provide more information about your parcel.
    • Phone: 03457 740 740 (UK only)
    • Email: [email protected]
    • Online chat: Available on the Royal Mail website
  6. Check with the sender: If you're still having trouble, you can contact the sender of the parcel to see if they have any information about the tracking number or the status of your parcel.

I hope these steps help you resolve the issue with your Royal Mail tracking number.