Never received toll bill by mail
A common issue! If you never received a toll bill by mail, here are some steps you can take:
- Check your email: Many toll authorities send electronic bills or notifications to the registered email address. Check your email inbox and spam folder to see if you received an electronic bill.
- Contact the toll authority: Reach out to the toll authority directly and provide your vehicle's license plate number, the date and time of travel, and the route taken. They may be able to look up your account and provide information on any outstanding tolls.
- Check your account online: If you have an online account with the toll authority, log in to check if there are any outstanding tolls or bills.
- Contact your bank or credit card company: If you used a credit card or bank account to pay for tolls, contact your bank or credit card company to see if they have any records of the toll transactions.
- Check with your vehicle's insurance company: If you have vehicle insurance, check with your insurance company to see if they have any information on the toll transactions.
- File a complaint with the toll authority: If you're unable to resolve the issue with the toll authority, you can file a complaint with the relevant state or federal agency, such as the Federal Highway Administration (FHWA) or the state's Department of Transportation.
Some common reasons why you may not have received a toll bill by mail include:
- Incorrect mailing address
- Insufficient postage or incorrect postage
- Mail not delivered due to incorrect address or mail carrier error
- Electronic bill sent instead of paper bill
- Bill sent to a different address (e.g., a previous address)
Remember to keep a record of your communication with the toll authority, including dates, times, and details of your conversations. This can help resolve any disputes or issues that may arise.