Not receiving emails from one person

Frustrating! Let's troubleshoot together to figure out why you're not receiving emails from a specific person.

Here are some potential reasons and solutions:

  1. Spam filter issues:
    • Check your spam folder to see if the emails are being filtered out.
    • If you find them in the spam folder, mark them as "not spam" to train your filter.
    • Consider whitelisting the sender's email address or domain to ensure their emails reach your inbox.
  2. Email address or domain issues:
    • Double-check that the email address is correct and not typo-ridden.
    • Ensure the domain is valid and not blocked by your email provider or organization.
  3. Email client or app issues:
    • Try checking your email account using a different email client or app (e.g., switch from Gmail to Outlook or vice versa).
    • Clear your email client's cache and restart it to ensure a fresh connection.
  4. Server or network issues:
    • Check if the sender's email server or network is experiencing outages or maintenance.
    • Try contacting the sender to see if they're experiencing similar issues with other recipients.
  5. Email provider or organization restrictions:
    • If you're using a work or school email account, check with your IT department to see if there are any restrictions or filters in place that might be blocking the emails.
    • If you're using a personal email account, check your email provider's settings or contact their support team to see if there are any known issues or restrictions.
  6. Email content or formatting issues:
    • Check if the emails are being sent with attachments or large files, which might be causing issues.
    • Ensure the email content is not being flagged as spam or malware by your email provider or organization.
  7. Contact the sender:
    • Reach out to the sender and ask if they're experiencing any issues sending emails to you.
    • Ask them to try sending a test email to see if it reaches your inbox.

If none of these solutions work, you can try contacting your email provider's support team or the sender's IT department for further assistance.