Ohlins usa recall email

Here is a sample email that OH-LINs USA might send out to customers regarding a recall:

Subject: Important Recall Notice: [Model Name] Suspension Products

Dear [Customer Name],

We are writing to inform you that OH-LINs USA has issued a voluntary recall of certain [Model Name] suspension products due to a potential safety issue. The affected products were manufactured between [Date Range] and [Date Range] and have the following identifying features:

The recall is being conducted because [briefly describe the potential safety issue and why it is a concern]. We have received reports of [number] incidents where [briefly describe the incidents and their consequences].

We are taking this action to ensure the safety and satisfaction of our customers. We are providing a free repair or replacement of the affected products to prevent any potential harm.

If you own an affected product, please follow these steps:

  1. Stop using the product immediately.
  2. Contact our customer service department at [phone number] or [email address] to schedule a repair or replacement.
  3. Provide the following information: [list specific information required, such as part number, serial number, or purchase date].

We will provide a prepaid return shipping label and instructions on how to proceed with the repair or replacement.

We apologize for any inconvenience this may cause and appreciate your prompt attention to this matter. Your safety is our top priority, and we are committed to providing you with the highest quality products and service.

If you have any questions or concerns, please do not hesitate to contact us. We are here to help.

Thank you for your cooperation and understanding.

Sincerely,

[Your Name] OH-LINs USA Customer Service

Note: This is just a sample email and may not reflect the actual content or tone of an email sent by OH-LINs USA.