Old navy returns by mail
Old Navy offers a hassle-free return policy, allowing you to return or exchange items purchased online or in-store by mail. Here's a step-by-step guide to help you with the process:
Return by Mail:
- Pack the item(s): Place the item(s) you want to return in a sturdy box or envelope. Make sure to include all original tags, packaging, and accessories.
- Include a return form: You can print a return form from Old Navy's website or use the one included with your original order. Fill out the form with your order number, reason for return, and whether you want a refund or exchange.
- Attach a shipping label: You can use a pre-paid return shipping label provided by Old Navy or print a new one from their website. Make sure to attach it securely to the outside of the package.
- Ship the package: Send the package to the address listed on the return form or the pre-paid return shipping label.
Return by Mail Address:
Old Navy Returns Department PO Box 1027 San Leandro, CA 94577-1027
Return Policy:
- Returns are accepted within 45 days of the original purchase date.
- Items must be in their original condition with all tags attached.
- Refunds will be issued in the original form of payment.
- Exchanges are only available for items of equal or lesser value.
- You can only return items purchased from Old Navy's website or in-store.
Tips:
- Make sure to keep a record of your return, including the tracking number and proof of postage.
- If you're returning an item that was purchased with a gift receipt, you'll need to provide the gift receipt number and the original recipient's name.
- If you're exchanging an item, you'll need to include a new return form with the exchange information.
If you have any questions or concerns about returning an item by mail, you can contact Old Navy's customer service department at (800) 695-2949 or [email protected].