Optumrx mail order pharmacy reviews
OptumRx is a mail-order pharmacy that is part of the UnitedHealth Group, one of the largest health insurance companies in the United States. Here are some reviews from various sources:
Overall Rating: 3.5/5 stars (based on 1,600+ reviews)
Pros:
- Convenient: Many customers appreciate the convenience of having their prescriptions delivered to their doorstep.
- Competitive pricing: OptumRx is often praised for its competitive pricing, which can help customers save money on their medications.
- Easy to use: The online ordering process is generally easy to navigate, and customers can track their orders online.
- Good customer service: Some customers have reported positive experiences with OptumRx's customer service, including helpful and friendly representatives.
Cons:
- Long wait times: Some customers have reported long wait times when calling OptumRx's customer service, which can be frustrating.
- Difficulty with prescription transfers: A few customers have reported issues with transferring prescriptions from other pharmacies to OptumRx, which can cause delays in receiving their medications.
- Limited medication options: Some customers have reported that OptumRx does not carry certain medications or brands, which can be inconvenient.
- High copays: Some customers have reported high copays for certain medications, which can be a financial burden.
Reviews from various sources:
- Trustpilot: 3.5/5 stars (based on 1,200+ reviews)
- Yelp: 3.5/5 stars (based on 200+ reviews)
- Google Reviews: 3.4/5 stars (based on 500+ reviews)
- Consumer Reports: 3.5/5 stars (based on 1,000+ reviews)
Common complaints:
- Long wait times for customer service
- Difficulty with prescription transfers
- Limited medication options
- High copays for certain medications
- Issues with delivery times or lost packages
Common praises:
- Convenient online ordering process
- Competitive pricing
- Easy to use website and mobile app
- Good customer service
- Convenient delivery options
It's worth noting that reviews can vary depending on individual experiences and circumstances. If you're considering using OptumRx, it's a good idea to read multiple reviews and do your own research to get a sense of the pros and cons.