Ortega recall email

Here is an example of an email that you could send to a customer to recall a product:

Subject: Important: Recall Notice for [Product Name]

Dear [Customer Name],

We are writing to inform you that we have issued a recall for [Product Name], which was sold to you on [Date of Purchase]. We have recently discovered that the product may pose a risk to your safety and we are taking immediate action to correct the issue.

The recall is due to [briefly describe the reason for the recall, e.g. "a manufacturing defect that could cause the product to malfunction" or "a potential safety hazard due to a faulty component"]. We are taking this action to ensure your safety and to prevent any potential harm.

We are asking you to return the product to us as soon as possible. You can do this by [provide instructions on how to return the product, e.g. "by mail to [address]" or "by visiting our store at [location]"]. We will provide a prepaid return shipping label and a full refund for the product.

If you have already used the product, please discontinue use immediately and return it to us as soon as possible. If you have any questions or concerns, please do not hesitate to contact us at [phone number] or [email address].

We apologize for any inconvenience this may cause and appreciate your prompt attention to this matter. Your safety is our top priority and we are committed to providing you with the highest quality products.

Sincerely,

[Your Name] [Company Name]

Please note that this is just an example, and you should modify it to fit your specific needs and circumstances. It's also important to include any necessary information, such as a return shipping label or a prepaid return envelope, to make it easy for the customer to return the product.