Osticket send email gmail
Osticket is a popular open-source help desk software, and sending emails using Gmail is a common requirement. Here's a step-by-step guide to help you configure Osticket to send emails using Gmail:
Prerequisites:
- You have a Gmail account set up and enabled for less secure apps (if you haven't, you can do so by going to your Google Account settings > Security > Less secure app access).
- You have Osticket installed and configured on your server.
Step 1: Create a Gmail App Password
To allow Osticket to access your Gmail account, you need to create an App Password. Follow these steps:
- Go to your Google Account settings > Security > Signing in to Google > App passwords.
- Select "Other (Custom name)" and enter a name for your app password (e.g., "Osticket").
- Click "Generate" and copy the generated password.
Step 2: Configure Osticket to use Gmail
In Osticket, go to the "Settings" > "Email" section and click on the "Edit" button next to "Email Transport".
Step 3: Configure Gmail Settings
In the "Email Transport" settings, select "SMTP" as the transport method. Fill in the following details:
- SMTP Server: smtp.gmail.com
- SMTP Port: 587
- SMTP Username: your Gmail address (e.g., [email protected])
- SMTP Password: the App Password you created in Step 1
- SMTP Encryption: TLS
- SMTP Authentication: Yes
Step 4: Save Changes
Click "Save" to save the changes. Osticket will now use your Gmail account to send emails.
Troubleshooting Tips:
- Make sure you have enabled less secure apps in your Google Account settings.
- Check your Gmail account's spam folder to ensure that emails from Osticket are not being flagged as spam.
- If you're still experiencing issues, try disabling the "Less secure apps" setting and re-enabling it.
By following these steps, you should be able to configure Osticket to send emails using your Gmail account. If you encounter any issues or have further questions, feel free to ask!