Outlook mail not sending but receiving

Frustrating! Don't worry, I'm here to help you troubleshoot the issue. Here are some steps to help you resolve the problem:

Check the basics

  1. Internet connection: Ensure your internet connection is stable and working properly.
  2. Outlook version: Make sure you're using the latest version of Outlook. You can check for updates in the Microsoft Store (for Windows 10) or by visiting the Microsoft website.
  3. Account settings: Verify that your email account settings are correct. Go to File > Account Settings > Account > Change > More Settings > Advanced. Ensure the server settings are correct, including the incoming and outgoing server names, ports, and authentication settings.

Troubleshoot sending issues

  1. Check the Outbox: Look for any emails stuck in your Outbox. If you find any, try sending them individually to see if they go through.
  2. Outlook's sending queue: Check the sending queue by going to File > Info > Manage Send/Receive > Send/Receive Settings > Advanced. Look for any emails stuck in the queue and try sending them individually.
  3. SMTP server settings: Verify that your SMTP server settings are correct. You can do this by going to File > Account Settings > Account > Change > More Settings > Advanced > Outgoing Server.
  4. Port settings: Ensure the outgoing port (SMTP) is set correctly. Common ports are 25, 587, or 465.
  5. Authentication: Verify that your authentication settings are correct. You may need to use a different authentication method, such as OAuth or Basic Authentication.
  6. Firewall or antivirus software: Check if your firewall or antivirus software is blocking Outlook's ability to send emails. Try temporarily disabling them to see if it resolves the issue.
  7. Outlook's sending limits: Check if you've exceeded Outlook's sending limits. You can do this by going to File > Info > Manage Send/Receive > Send/Receive Settings > Advanced.

Additional troubleshooting steps

  1. Reset Outlook's sending settings: Go to File > Account Settings > Account > Change > More Settings > Advanced > Reset.
  2. Clear Outlook's cache: Clear Outlook's cache by going to File > Options > Advanced > Web Options > Settings > Delete Files.
  3. Reinstall Outlook: If none of the above steps work, try reinstalling Outlook.

Contact your email provider or IT support

If none of the above steps resolve the issue, it's possible that the problem lies with your email provider or your organization's IT infrastructure. Reach out to your email provider's support team or your organization's IT department for further assistance.

I hope these steps help you resolve the issue and get your Outlook emails sending again!