Outlook stop mail going to junk

The frustration of emails being sent to Junk Mail! Here are some steps to help you stop Outlook from sending emails to Junk Mail:

Check your Junk Email settings

  1. Open Outlook and go to File > Options > Mail.
  2. Click on the Junk Email tab.
  3. Make sure the Junk Email Options are set to your liking. You can adjust the settings to be more or less aggressive in filtering out junk emails.

Whitelist senders

  1. If you're receiving emails from a specific sender that you want to ensure don't go to Junk Mail, you can add them to your Safe Senders list.
  2. Go to Junk Email Options and click on Safe Senders.
  3. Enter the sender's email address or domain in the Add field and click OK.

Mark emails as Not Junk

  1. If an email has been incorrectly marked as Junk Mail, you can mark it as Not Junk.
  2. Open the email and click on the Junk button in the toolbar.
  3. Select Not Junk from the dropdown menu.

Check your email filters

  1. Outlook has a built-in filter system that can help prevent emails from being sent to Junk Mail.
  2. Go to Home > Rules > Manage Rules & Alerts.
  3. Create a new rule or edit an existing one to specify which emails you want to send to your Inbox instead of Junk Mail.

Check for viruses and malware

  1. Make sure your antivirus software is up to date and running regularly.
  2. Run a virus scan on your computer to ensure it's free from malware.

Check your email account settings

  1. Ensure your email account settings are correct and up to date.
  2. Check your email account's junk email settings to see if they're set to filter out emails.

Reset Outlook's Junk Email settings

  1. If none of the above steps work, you can try resetting Outlook's Junk Email settings.
  2. Go to File > Options > Mail > Junk Email.
  3. Click on Reset Junk Email Rules and follow the prompts.

By following these steps, you should be able to stop Outlook from sending emails to Junk Mail. If you're still experiencing issues, you may want to consider seeking assistance from your email provider or a Microsoft support specialist.