Outstanding payment email sample
Here is an example of an outstanding payment email:
Subject: Outstanding Payment for [Invoice Number]
Dear [Customer Name],
Re: Outstanding Payment for [Invoice Number]
We hope this email finds you well. This is a friendly reminder regarding the outstanding payment for [Invoice Number] that was due on [Due Date]. As per our records, the total amount outstanding is [Amount].
We understand that unforeseen circumstances may have caused the delay, and we are more than happy to work with you to find a solution. However, we would appreciate it if you could settle the outstanding amount as soon as possible to avoid any further delays or penalties.
To make it convenient for you, we have provided a few payment options below:
- Online payment: You can make an online payment through our website using your credit/debit card or PayPal.
- Bank transfer: You can transfer the payment to our bank account using the following details: [Bank Name], [Account Number], [Swift Code].
- Cheque: You can send a cheque payable to [Company Name] to our office address: [Office Address].
If you have already made the payment, please disregard this email and accept our apologies for the inconvenience. However, if you are experiencing any difficulties in making the payment, please do not hesitate to contact us, and we will be happy to discuss alternative arrangements.
Please note that if we do not receive the payment within the next [Timeframe], we will be forced to take further action, which may include sending the account to a collections agency or reporting the outstanding amount to credit bureaus.
We appreciate your prompt attention to this matter, and we look forward to resolving this outstanding payment as soon as possible.
If you have any questions or concerns, please do not hesitate to contact us at [Contact Email] or [Contact Phone Number].
Thank you for your cooperation and understanding.
Best regards,
[Your Name] [Company Name] [Contact Information]
This is just an example, and you should adjust the email to fit your company's specific needs and tone. It's also a good idea to include any relevant details, such as the payment terms and conditions, and to provide a clear call to action for the customer to make the payment.