Overdue payment email template

Here is an email template you can use to send to a customer who has an overdue payment:

Subject: Overdue Payment Reminder

Dear [Customer Name],

Re: [Invoice Number] - Overdue Payment

I am writing to remind you that your payment for [Invoice Number] is overdue. The original due date was [Original Due Date], and as of today, [Current Date], we have not received payment from you.

The outstanding balance is [Outstanding Balance], which includes [list specific items or services]. We understand that unforeseen circumstances may have caused the delay, and we are willing to work with you to find a solution.

To avoid any further action, we kindly request that you settle the outstanding balance by [New Due Date]. You can make payment by [list payment methods, e.g., bank transfer, credit card, check].

If we do not receive payment by the new due date, we will be forced to take further action, which may include [list potential consequences, e.g., sending the account to a collections agency, reporting to credit bureaus].

Please let us know if you have any questions or concerns, or if you need to discuss a payment plan. We value our relationship with you and would like to resolve this matter amicably.

You can contact us at [Your Contact Information] to make payment or discuss the matter further.

Thank you for your prompt attention to this matter.

Sincerely,

[Your Name] [Your Company Name] [Your Contact Information]

Note:

• Make sure to customize the email to fit your company's tone and style.
• Include all relevant details, such as the invoice number, original due date, and outstanding balance.
• Be polite and professional, but also firm in your request for payment.
• Consider including a payment link or a phone number for customers to make payment over the phone.
• Keep a record of all communication with the customer, including emails and phone calls.