Parcel damaged by royal mail

Sorry to hear that your parcel was damaged by Royal Mail. Here's a step-by-step guide to help you resolve the issue:

Step 1: Report the damage

  1. Contact Royal Mail's Customer Service team as soon as possible to report the damage. You can do this:
    • Online: Fill out the "Report a problem" form on Royal Mail's website.
    • Phone: Call Royal Mail's Customer Service team on 03457 740 740 (Monday to Friday, 8am to 6pm).
    • In-person: Visit your local Royal Mail Customer Service Point.
  2. Provide the following information:
    • Your name and address.
    • The tracking number or reference number of the parcel.
    • A detailed description of the damage.

Step 2: Get a claim form

  1. Royal Mail will send you a claim form to fill out and return to them.
  2. The form will ask for more information about the damage, including:
    • A detailed description of the damage.
    • The value of the contents.
    • Any supporting evidence, such as photos or receipts.

Step 3: Fill out the claim form

  1. Carefully fill out the claim form, providing as much detail as possible.
  2. Make sure to sign and date the form.

Step 4: Return the claim form

  1. Send the completed claim form back to Royal Mail at the address provided.
  2. Keep a copy of the form for your records.

Step 5: Wait for a response

  1. Royal Mail will review your claim and respond to you within 28 days.
  2. If your claim is accepted, they will offer a settlement, which may be a refund, replacement, or compensation.

Additional tips

  1. Keep the damaged parcel and its contents, as you may need to provide evidence of the damage.
  2. Take photos of the damage and keep them as evidence.
  3. Keep a record of any communication with Royal Mail, including dates, times, and details of conversations.
  4. If you're not satisfied with Royal Mail's response, you can escalate the issue to their Customer Service Manager or seek further assistance from the Royal Mail Ombudsman.

Remember to stay calm and patient throughout the process. Good luck, and I hope you receive a satisfactory resolution!