Parcel lost in post royal mail

Frustrating! Losing a parcel in the post can be a real hassle. Here's what you can do to try and resolve the issue:

Contact Royal Mail

  1. Go to the Royal Mail website (www.royalmail.com) and click on "Track a parcel" or "Report a lost parcel".
  2. Enter your tracking number (if you have it) or the details of your parcel (sender's name, recipient's name, and the date it was sent).
  3. Fill out the online form with as much information as possible about your parcel, including the contents, value, and any relevant tracking information.
  4. Submit the form and wait for a response from Royal Mail.

Check your tracking information

  1. Check your tracking information to see if there are any updates on the status of your parcel.
  2. If the tracking information shows that your parcel was delivered, but you didn't receive it, you may need to contact the recipient to confirm that they didn't receive it either.

Wait for Royal Mail to investigate

  1. Royal Mail will investigate your claim and try to locate your parcel.
  2. They may contact you to request more information or to confirm the details of your parcel.

What to do if your parcel is lost

  1. If Royal Mail is unable to locate your parcel, they will usually offer a refund or a replacement.
  2. If your parcel was sent with insurance, you may be able to claim compensation for the loss.
  3. Keep a record of your communication with Royal Mail, including dates, times, and details of conversations.

Tips to prevent loss in the future

  1. Use a trackable service: Choose a trackable service, such as Royal Mail's Signed For or Special Delivery, to ensure that you can track your parcel's progress.
  2. Keep a record of your parcel: Keep a record of your parcel, including the tracking number, contents, and value, in case you need to refer to it later.
  3. Check your tracking information regularly: Regularly check your tracking information to ensure that your parcel is on track and to identify any issues early on.