Point 2 agent mailboxes

You want to know how to set up two agent mailboxes in Microsoft Dynamics 365. Here's a step-by-step guide:

Prerequisites:

• You have a Dynamics 365 instance with the CRM module installed.
• You have the necessary permissions to create and manage mailboxes.

Step 1: Create a new mailbox

1. Go to Settings > Administration > System Settings.
2. Click on the "Mailboxes" tab.
3. Click on the "New" button to create a new mailbox.
4. Fill in the required information, such as the mailbox name, email address, and description.
5. Click "Save" to create the new mailbox.

Step 2: Create a second mailbox

1. Repeat the same steps as above to create a second mailbox.

Step 3: Assign agents to mailboxes

1. Go to Settings > Administration > Users.
2. Find the agent you want to assign to the first mailbox and click on their name.
3. Click on the "Mailbox" tab and select the first mailbox from the dropdown list.
4. Repeat the same steps for the second agent and assign them to the second mailbox.

Step 4: Configure mailbox settings

1. Go to Settings > Administration > System Settings.
2. Click on the "Mailboxes" tab.
3. Click on the "Edit" button next to the first mailbox.
4. In the "Mailbox Settings" window, you can configure settings such as the mailbox's email address, reply-to email address, and more.
5. Repeat the same steps for the second mailbox.

Step 5: Test the mailboxes

1. Send an email to the first mailbox's email address.
2. Verify that the email is received by the first agent.
3. Repeat the same steps for the second mailbox.

That's it! You should now have two agent mailboxes set up in Dynamics 365.