Postage insurance royal mail

Royal Mail offers a range of insurance options to protect your valuable items against loss, damage, or theft while in transit. Here are the details:

Royal Mail Insurance Options:

1. Standard Insurance: This is included in the cost of posting and covers items up to £20 in value. If your item is lost, damaged, or stolen, you can claim up to £20.
2. Extended Insurance: This is an optional extra that can be purchased for an additional fee. It covers items up to £500 in value and provides additional protection against loss, damage, or theft.
3. Special Insurance: This is also an optional extra that can be purchased for an additional fee. It covers items with a value of £500 or more and provides additional protection against loss, damage, or theft.

How to Purchase Insurance:

To purchase insurance, you can:

1. Use a Post Office: Visit a Royal Mail Post Office branch and ask the staff to add insurance to your parcel.
2. Use a Royal Mail Online Service: Use Royal Mail's online services, such as Click & Drop or ParcelShop, to purchase insurance when sending a parcel.
3. Use a Royal Mail App: Download the Royal Mail app and purchase insurance when sending a parcel.

What's Covered:

Royal Mail insurance covers your item against:

• Loss
• Damage
• Theft
• Fire
• Flood
• Storm
• Earthquake
• Riot
• Civil commotion
• Malicious damage

What's Not Covered:

Royal Mail insurance does not cover:

• Items sent to countries that are not part of the Universal Postal Union (UPU)
• Items sent to countries that have specific restrictions or prohibitions
• Items that are fragile or require special handling
• Items that are not properly packaged or sealed
• Items that are sent without the correct postage

How to Make a Claim:

If your item is lost, damaged, or stolen, you can make a claim by:

1. Contacting Royal Mail: Call Royal Mail's customer service team or visit their website to report the incident and start the claims process.
2. Providing Proof of Value: You'll need to provide proof of the item's value, such as a receipt or invoice.
3. Providing Proof of Ownership: You'll need to provide proof of ownership, such as a copy of the item's packaging or a letter from the sender.
4. Waiting for the Claim to be Processed: Royal Mail will investigate the claim and process it according to their insurance policy.

Remember to always check the terms and conditions of your insurance policy before sending a valuable item.