Purdue mymail help
Purdue MyMail!
Purdue MyMail is a web-based email service provided by Purdue University for students, faculty, and staff. Here are some common issues and solutions to help you with your Purdue MyMail account:
Common Issues:
- Login Issues:
- Make sure you're using the correct username and password.
- Check that your account is not locked due to too many incorrect login attempts.
- Try resetting your password using the "Forgot Password" option.
- Email Not Receiving:
- Check your spam folder to see if the email is being filtered out.
- Ensure that your email client is set up correctly (e.g., POP3 or IMAP).
- Contact the Purdue IT Help Desk if you're still having issues.
- Email Not Sending:
- Check your email client settings to ensure they're correct.
- Make sure you're not exceeding the email attachment size limit (typically 25MB).
- Try sending a test email to yourself to see if it goes through.
Solutions:
- Reset Password:
- Go to the Purdue MyMail login page and click on "Forgot Password."
- Enter your username and follow the prompts to reset your password.
- Set Up Email Client:
- For POP3: Server: mail.purdue.edu, Port: 110, Username: your Purdue username, Password: your Purdue password.
- For IMAP: Server: mail.purdue.edu, Port: 143, Username: your Purdue username, Password: your Purdue password.
- Check Email Settings:
- Ensure that your email client is set to use the correct server settings (POP3 or IMAP).
- Check that your email client is configured to use the correct port numbers (110 or 143).
Additional Tips:
- Use the Purdue MyMail Mobile App:
- The Purdue MyMail mobile app allows you to access your email on-the-go.
- You can download the app from the App Store (for iOS devices) or Google Play Store (for Android devices).
- Contact the Purdue IT Help Desk:
- If you're still having issues with your Purdue MyMail account, contact the Purdue IT Help Desk for assistance.
- You can reach them by phone at (765) 494-4000 or by email at [email protected].