Recall email outlook 2019 greyed out

The frustration of greyed out options in Outlook 2019!

Here are some common reasons why email options might be greyed out in Outlook 2019:

  1. Account settings: Ensure that your email account is properly set up and configured. Check your account settings by going to File > Account Settings > Account Settings. Make sure your account is active and not set to "Offline" mode.
  2. Permissions: Check if you have the necessary permissions to perform the action. For example, if you're trying to delete an email, ensure that you have the "Delete" permission enabled.
  3. Group Policy: If you're using a company-managed Outlook account, group policies might be restricting certain features. Contact your IT administrator to check if there are any group policies in place.
  4. Add-ins: Disable any add-ins that might be interfering with Outlook's functionality. Go to File > Options > Add-ins, and disable any add-ins that you don't need.
  5. Outlook version: Ensure that you're running the latest version of Outlook 2019. You can check for updates by going to File > Office Account > Update Options > Update Now.
  6. Corrupted profile: Try creating a new Outlook profile by going to File > Office Account > Update Options > Manage Profiles. This might resolve any profile-related issues.
  7. Windows settings: Check your Windows settings to ensure that Outlook has the necessary permissions. Go to Start > Settings > Update & Security > Windows Security > App & browser control > Microsoft Office.
  8. Outlook settings: Check your Outlook settings by going to File > Options > General. Ensure that the "Show the Outlook start and better experiences" option is enabled.
  9. Third-party plugins: Disable any third-party plugins that might be interfering with Outlook's functionality.
  10. Reinstall Outlook: If none of the above steps resolve the issue, you might need to reinstall Outlook 2019.

If you're still experiencing issues, feel free to provide more details about the specific greyed out option you're encountering, and I'll do my best to help you troubleshoot the issue!