Redirect a parcel royal mail
To redirect a parcel with Royal Mail, you can follow these steps:
Online Redirection
- Go to the Royal Mail website (www.royalmail.com) and log in to your account.
- Click on "Manage my account" and then select "Redirection" from the dropdown menu.
- Enter the parcel's tracking number or reference number.
- Select the reason for redirection (e.g., change of address, incorrect address, etc.).
- Enter the new delivery address.
- Confirm the redirection and pay any applicable fee (if required).
Phone Redirection
- Call Royal Mail's customer service number: 03457 740 740 (Monday to Friday, 8am to 6pm).
- Provide the parcel's tracking number or reference number to the customer service representative.
- Explain the reason for redirection and provide the new delivery address.
- The representative will guide you through the redirection process and may ask for additional information.
In-Store Redirection
- Take the parcel to your local Royal Mail Post Office or ParcelShop.
- Show the parcel and its tracking number or reference number to the staff.
- Explain the reason for redirection and provide the new delivery address.
- The staff will assist you with the redirection process and may ask for additional information.
Fees
There may be a fee for redirecting a parcel, depending on the reason and the type of redirection. The fees are as follows:
- Online redirection: £2.50 (plus VAT) for a one-off redirection
- Phone redirection: £2.50 (plus VAT) for a one-off redirection
- In-store redirection: £2.50 (plus VAT) for a one-off redirection
Please note that these fees are subject to change, and you should check with Royal Mail for the most up-to-date information.
Important
- Redirection is only possible if the parcel has not been delivered or is still in transit.
- If the parcel has already been delivered, you may need to contact the sender to arrange for a new delivery.
- Redirection may not be possible for certain types of parcels, such as those with special handling requirements or those that are already in the process of being returned to the sender.