Royal mail 2nd class compensation
Royal Mail's 2nd Class compensation policy is as follows:
What is 2nd Class compensation?
Royal Mail's 2nd Class service is a standard postal service that aims to deliver items within 3-5 working days. However, if your item is delayed or lost, you may be eligible for compensation.
How much compensation can I claim?
The amount of compensation you can claim depends on the weight and value of the item. Here are the compensation rates for 2nd Class items:
- Up to 100g: £2.80
- 101g-100g: £3.20
- 101g-500g: £4.40
- 501g-1kg: £6.60
- 1kg-2kg: £8.80
- 2kg-5kg: £13.20
- 5kg-10kg: £16.40
- 10kg+: £20.80
What do I need to claim compensation?
To claim compensation, you'll need to provide the following:
- Your item's tracking number (if available)
- Proof of purchase (e.g., receipt or invoice)
- A completed compensation claim form (available on Royal Mail's website or at your local post office)
- A detailed description of the item and its value
How do I claim compensation?
You can claim compensation by:
- Completing the compensation claim form and sending it to Royal Mail's claims department
- Visiting your local post office and speaking to a representative
- Calling Royal Mail's customer service number (03457 740 740)
Important notes:
- Compensation is only paid for items that are lost or delayed, not for items that are damaged.
- The compensation amount is based on the item's value, not its weight.
- You must claim compensation within 12 months of the item's expected delivery date.
- Royal Mail reserves the right to investigate and verify the claim before paying compensation.
It's always a good idea to keep a record of your item's tracking number, proof of purchase, and any relevant correspondence with Royal Mail. If you're unsure about the compensation process or have any questions, you can contact Royal Mail's customer service team for assistance.